Contact
AI Prompt Leak Guard is offered under the candidloom brand by SUNIL KUMAR GURJALA. Email loomcandid@gmail.com. Include the items under What To Share below, and never include the items under What Not To Share. Expect a reply within two business days.
What To Share
- Browser name and version.
- Supported AI site name.
- What the warning, redaction, or block did.
- Whether your team expected a different action.
- A made-up example with the same shape as the issue.
What Not To Share
- Real prompts.
- Customer data.
- Secret keys, passwords, or credentials.
- Private screenshots.
- Browser history.
- Full private page links.
- Card numbers, CVVs, bank information or payment credentials.
- Email sign-in codes, activation codes or signed entitlements.
Good Example Format
Use made-up text and describe the result:
- Site: ChatGPT
- Situation: phone number warning
- Expected: block
- Actual: warning allowed one-time continue
- Sample: use a fake phone number from a public test range
Paid Activation Help
Public paid sales are not open. Hosted activation has been demonstrated with the separately labelled sandbox build. Sandbox entitlements do not activate the standard release build.
When the planned customer flow is available, follow Request a new code from the activation email or the sign-in link on the activation page. Verify the same buyer email, then choose Email a new activation code under Your subscription. You do not need an earlier activation ID. Wait five minutes between requests and use the newest email. The older invitation-based sandbox form still needs its previous activation ID and registered buyer email.
Activation emails use activation@notify.candidloom.com. If an email is missing, check junk/spam and sign in to request another when eligible. A sign-in code verifies your email; an activation code is redeemed for the signed entitlement. Activation codes last at most 24 hours, capped by the paid period, and can be redeemed once. Paste the resulting entitlement into the matching extension build before closing the activation page. Each paid month needs a fresh import; automatic extension renewal is not available.
Contact loomcandid@gmail.com if you cannot access the buyer inbox, see an unresolved checkout, or need cancellation/refund help. Include a subscription or order reference if available. Do not start another purchase to troubleshoot a pending one. Never send support codes or entitlements. Local prompt protection stays on if paid activation fails.
Response Expectations
Support starts with privacy-safe details and a made-up reproduction. For an order, cancellation or refund question, email from the buyer address and include only the order or subscription reference, never payment credentials or activation codes. See Cancellation and Refunds for the planned paid-launch policy. Paid sales are not open yet.