Scope
This is the planned paid-launch policy for AI Prompt Leak Guard, offered under candidloom by SUNIL KUMAR GURJALA. Public paid sales are not open. Sandbox test transactions do not debit real money and are not refundable purchases. This page was prepared on 7 October 2026.
Cancel A Subscription
After live sales open, email loomcandid@gmail.com from the buyer address and include the order or subscription reference. Do not include card data, passwords or activation codes. There is no cancellation fee.
Request cancellation before the next scheduled billing time to stop the next renewal. We aim to confirm within two business days; the time we receive your email determines whether the request preceded renewal. If a renewal is charged after a timely cancellation request, contact us and we will refund that renewal. Removing the extension alone does not cancel a subscription.
Cancellation normally takes effect at the end of the already-paid period. Paid access remains until that period expires. Free local prompt protection remains available. For a refunded and cancelled subscription, no further usable activation will be issued or redeemed after the access restriction is applied. An email already in transit may still arrive, but its unredeemed code will be unusable. An entitlement already imported can remain valid until its displayed expiry because verification is local. A normal cancellation without a refund preserves recovery for the already-paid period.
Refund Eligibility
- Your first paid purchase has a seven-calendar-day refund window. Email within seven days of that purchase for a full refund.
- Duplicate charges, charges after a timely cancellation request, and paid access that we cannot deliver or restore qualify for a refund of the affected charge.
- Outside these cases, completed renewals and partially used periods are not normally refunded. Any non-excludable rights under applicable law remain unaffected.
Processing
We aim to acknowledge a request within two business days and initiate an approved refund within five business days. Refunds go to the original payment method through Razorpay. Your bank or payment provider controls when the credit appears; we will supply the refund reference after initiation. We will not ask you to make another payment or disclose an OTP to receive a refund.